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FAQ:

1. APPOINTMENTS

Do I need an appointment to try on wedding dresses at ARTE HOUSE?

Yes, our private fitting is by appointment only, to ensure the most intimate and smooth experience for each bride. Appointments are 1.5 hours to make you feel most comfortable and for us to provide our professional service. We recommend bringing your closest family or fiancé, but keep your companion to no more than 2 people to preserve an intimate experience.

How far in advance do I need to book an appointment?

We highly recommend purchasing your gown 8-10 months before your wedding day.

Is there a fee for trying on dresses?

Our professional team provides each bride with a 1.5 hour fitting and allows you to try on up to 5 dresses. Additional dresses may incur extra costs but can be deducted from your purchase.

2. GOWNS

Do you offer gown rentals?

Currently all our gowns are made-to-order, as we believe brides deserve the best. Therefore we do not have rental service.

What is your price range?

Our gowns range from HKD 15,000 to 79,000, with most styles between HKD 20,000 - 40,000.

How long is the customization/made to order time?

Lead times may vary slightly by designer but generally take 4-6 months.

What if the gown needs further alterations after the production?

When measured during your fitting, we provide your measurements to the designer who will produce the gown to be as close to your measurements as possible. When completed, we will invite you for a follow up appoinment at store to pick up the gown and to have the final inspection to see if it requires further alterations. If minor adjustments are needed, we will be gladly referring you to our trusted tailor with 30 years experience altering luxury gowns. You would pay the tailor directly, and we do not take any commission. But we are happy to arrange the alterations for you.

What if I don't have that much lead time and need a gown urgently?

We will do our best to help - some styles may offer shorter production times and we could request that for you, otherwise rush service options are also available (additional costs may apply) or you may purchase from our display selections if available.

Do you offer any special promotions?

Yes, when you visit our store, please ask our professional team for available special offer details.

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